![]() ![]() In the heat of an incident, the last thing you want to worry about is how to wordsmith an incident announcement. Set up templates for incident and outage communication If it is a severe enough incident – especially one involving security or data loss – you will definitely want to expedite external comms and pull in the necessary other teams (legal, HR, security, etc.) You should also always indicate when to expect the next update. For issues that are still currently affecting your customers’ ability to use your product, we recommend never going more than one hour without sending an update.
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